Returns Policy

1. Overview

As a UK manufacturer supplying home textiles on a business-to-business (B2B) basis, this returns policy applies exclusively to registered trade customers. This policy does not apply to consumer sales, as we do not sell directly to consumers.

We are committed to providing high-quality home textile products. However, we understand that occasional returns may be necessary. Please read this policy carefully to understand your rights and our procedures.

2. Right to Return

2.1 Faulty or Defective Goods

If goods are faulty, damaged, or not as described, you may return them within 30 days of delivery for a full refund or replacement. We will also cover reasonable return shipping costs for faulty goods.

2.2 Non-Faulty Returns

For goods that are not faulty but are being returned for commercial reasons (e.g., ordered in error, surplus to requirements):

  • Returns must be notified within 14 days of delivery
  • Goods must be returned within 7 days of the return authorisation
  • Goods must be unused, in original packaging, and in resaleable condition
  • Customer is responsible for return shipping costs
  • A restocking fee of 15% may apply

Important: B2B contracts are not covered by the Consumer Rights Act 2015 or Consumer Contracts Regulations. Returns are accepted at our discretion and according to the terms agreed in your trade account agreement.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Custom-made or bespoke textile products manufactured to your specifications
  • Cut fabric or materials that have been cut to order
  • Goods clearly marked as non-returnable at the point of sale
  • Items from special order collections or discontinued lines
  • Goods that have been used, washed, or altered in any way
  • Clearance or sale items (unless faulty)

4. Returns Procedure

To start a return, you can contact us at salesadmin@uwhome.com.

 If your return is accepted, we’ll send you instructions on how and where to send your package, as well as a return shipping label for faulty returns. Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return questions at salesadmin@uwhome.com.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at salesadmin@uwhome.com.